Toyota has faced its own tumultuous concerns in recent years, but automaker said it has particular responsibility to its dealerships and employees affected by Hurricane Sandy and thus has donated $1 million to the American Red Cross and other nonprofit organizations to support relief efforts.
Toyota will also match employee contributions to the American Red Cross and other non-profits doing relief and recovery work in affected communities.
Beginning Nov. 1, Toyota Financial Services (TFS) and Lexus Financial Services (LFS) will launch a “Customer Outreach” calling campaign to lease and retail customers who are delinquent, or become delinquent, due to circumstances related to the storm and who reside in the 13 states directly impacted by the hurricane (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT and WV) and in the District of Columbia. This campaign will determine if these customers may be eligible to take advantage of payment relief options, some of which include:
• extensions and lease deferred payments;
• redirecting billing statements;
• and arranging phone or on-line payments.
Toyota Financial customers with questions about their account should call (800) 874-8822. Lexus Financial customers with questions about their account should call (800) 874-7050. Qualified residents residing in FEMA-designated areas (of the above-mentioned states and the District) needing to purchase a vehicle may also take advantage of a 90 Day Deferred First Payment Program designed to assist customers with their transportation needs as they work through the recovery process. This program is for a limited time and only available through participating Toyota and Lexus dealers and TFS/LFS.
Toyota continues to assess the damage caused by Hurricane Sandy to its operations on the East Coast and reports no known injuries to associates, family members and dealer employees.
The storm had the biggest impact on company operations and dealerships in the New Jersey area. Some regional/branch offices, as well as Toyota, Lexus and Scion dealerships, were affected by flooding and power outages. Toyota Logistics Services operations at the Port of Newark (N.J.) sustained water damage to its buildings and a number of vehicles.