J.D. Power

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Genesis upends Lexus as most dependable carmaker, says J.D. Power

The banner across the top of the entrance to the Los Angeles Convention Center couldn’t have been any bigger. It proclaimed the 2019 Genesis G70 as a prominent automotive publication’s Car of the Year. The occasion was the Los Angeles Auto Show last November and the banner remained hoisted for about two weeks. It was another award for the upstart manufacturer, the former luxury trim from Hyundai but now on its own. And now comes another award: J.D. Power has named the Genesis, the industry’s most dependable in the renowned analysts’ detailed Dependability Study. The study is a comprehensive overview of owners’ repair history of their three-year-old models. Now in its 31st year, the study quizzes original owners of 2017

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Newcomer Genesis gets top J.D. Power quality honors

Genesis, the first-year automaker formerly top-line model in the Hyundai lineup, earned the highest ranking among 13 premium brands in the just-announced J.D. Power 2017 U.S. Initial Quality Study. The 31st annual study serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership.   The 2017 study s based on responses from nearly 80,000 purchasers and lessees of new 2017 model-vehicles. The study uses a 233-question survey designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. “Receiving this award in our very first year in the U.S. market is a strong testament toward the commitment and meticulous work of Genesis,” said Head of Genesis Brand, Manfred Fitzgerald. “We are

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Kia retains top perch in J.D. Power annual quality study

Kia, the unheralded South Korean manufacturer still often scoffed at by mainstream car buyers, has achieved the top spot in the just-released J.D. Power annual report card on vehicle quality for a second consecutive year. With 72 problems reported per 100 vehicles, Kia retained its No. 1 position despite a shake-up in the 2017 U.S. Initial Quality Study rankings that included significant shifts with the German and Japanese brands. Most notably, Toyota and Lexus fell behind many U.S. and Korean brands. “This is without question the best quality the world has ever seen,” Dave Sargent, vice president, global automotive at J.D. Power, said when releasing the results at an Automotive Press Association meeting in Detroit. “The industry is picking up steam

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Tesla has reliability issues, owners passionate, forgiving

Tesla vehicles represent an automotive dichotomy. It’s the safest car ever tested, but more than one Tesla model has had reliability issues. Multiple issues have been reported by automotive publications and from owners of the Model S, which debuted in 2012. The Model X (2015) has also had reliability problems with its complex design. Tesla owners, however, have been more than forgiving, according to a new J.D. Power report titled: “Tesla: Beyond The Hype.” “Owners see themselves as pioneers who enjoy being early adopters of new technology,” said Kathleen Rizk, J.D. Power director, global automotive consulting, in announcing the study. The report details the owners of the high-performance electric car, like owners of other industry-changing car, care less about new

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Lexus, Porsche top J.D. Power reliability survey

Lexus and Porsche are the most dependable car brands after three years of ownership, according to the 28th annual survey conducted J.D. Power, the global marketing research company. It is the sixth consecutive year that Lexus topped J.D. Power’s annual U.S. Vehicle Dependability Study. The streak puts Lexus halfway to tying its record of 12 consecutive titles for most dependable brand between from 1997 to 2008. Toyota, Buick and Mercedes-Benz rounded out the top five brands overall. Mercedes, Hyundai (No. 6), BMW (No. 7) and Jaguar (No. 10) were newcomers to the Top 10 this year, while GMC, Acura, Ram and Lincoln dropped out. The industry averaged 156 problems per 100 vehicles in the latest dependability study, up by four

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Lexus again rules J.D. Power dependability study

Lexus has built its reputation on quality craftsmanship, styling and dependability. For the fourth straight year, the luxury carmaker’s dependability has been recognized by automotive industry research experts, J.D. Power. The California-based global research company ranked Lexus highest in its recently released 26th annual Vehicle Dependability Study. According to the company’s compilation, Lexus had 89 problems per 100 vehicles. It was the lowest among all manufacturers. Buick (110) finished second in the study. Toyota (111) was third. The study evaluates overall dependability of cars and trucks by examining the problems owners experienced during the past 12 months by original owners of 2012 model-year vehicles. Driving experience, features, controls and other considerations are included. The 2015 survey found issues with Bluetooth

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2013 LA Auto Show: Money, statistics, prices

The 2013 LA Auto Show presents a sensory overload of new cars — entry level Chevrolet and Toyota models to exotic models from Lamborghini and Aston Martin. But the auto show is also showcase for a varying array of auto industry statistics. J.D Power, the automotive industry analysis company, annually presents the statistics at LA Auto Show. Here’s a varied list of the 10 most interesting statistics from 2013 LA Auto Show: 1. The current average new-vehicle retail transaction price is $30,205. 2. The average customer cash rebate amount on a new vehicle transaction is $2,362. 3. Fifty-one percent of new-vehicle transactions include a customer cash rebate. 4. The average of a vehicle traded in for a new model is

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Lexus, Toyota, Scion shine in 2012 J.D. Power dependability study

Paced by Lexus, which earned the No. 1 overall rating, eight Lexus, Toyota and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study Lexus is the number one nameplate improving by 23 fewer problems/100; Toyota is the highest ranked non-premium nameplate and tied for third place overall, improving by 18 fewer problems/100; Scion achievrd its highest ever position at fifth place, jumping 17 positions and improving by 55 fewer problems/100. Lexus was the highest ranking nameplate in the industry in the 2011 J.D. Power Initial Quality Study and earned more segment awards than any other premium brand. The Lexus IS won the entry premium car segment in the 2011 J.D. Power and Associates Automotive

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Hyundai claims another honor via J.D. Power's customer loyalty crown

Hyundai has claimed another honor, the time it's been ranked highest among all automotive brands in J.D. Power and Associates 2012 Customer Retention Study. Now in its ninth year, the study measures the rate at which automotive brands retain their existing customers and examines the reasons why customers remain loyal. Hyundai earned the top spot in the study, improving its retention rate by four percentage points from 2010 to 64 percent in 2012. According to J.D. Power and Associates, Hyundai's increased retention rate is shaped by its expanding model lineup, as well as the fact that perceptions of the brand's quality and appeal have continued to improve during the past decade. The 2012 Hyundai Elantra was a top pick among

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Hyundai Equus gets 2011 top large premium car honors

Another day, another honor for Hyundai. Competing against the Mercedes-Benz S-Class, BMW 7-Series and Lexus LS, the perennial leaders, the Hyundai Equus luxury sedan has for the first time earned the top spot on J.D. Power and Associate’s APEAL (Automotive Performance, Execution and Layout) Study for large premium cars. It marks the first time since the survey’s inception in 1996 that a car other than a Mercedes, BMW or Lexus has claimed the large premium category. The base starting price for the Equus is  $58,900. Hyundai, which began selling cars in the United States in 1986, had its overall biggest jump in the ranking, improving from 28th in 2010 to 15th in 2011. The study, now in its 16th year,

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Jaguar gets J.D Power cross industry service honor

Jaguar North America has been recognized by J.D. Power and Associates as one of only 40 companies in 2011 selected as a Customer Service Champion. To qualify, companies must excel within their own industries and stand out among leading brands in 20 major industries. Among the five key customer “touch points” measured, including people, presentation, process, product, and price, Jaguar was noted for standing out by satisfying customers with the new-vehicle sales experience. J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. The 40 selectees represent the highest-performing companies that deliver service excellence to U.S. customers — both within

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