Lexus again rules J.D. Power dependability study

Michael James

Lexus has been named the most dependable car manufacturer.

Lexus has built its reputation on quality craftsmanship, styling and dependability. For the fourth straight year, the luxury carmaker’s dependability has been recognized by automotive industry research experts, J.D. Power.

The California-based global research company ranked Lexus highest in its recently released 26th annual Vehicle Dependability Study.

According to the company’s compilation, Lexus had 89 problems per 100 vehicles. It was the lowest among all manufacturers. Buick (110) finished second in the study. Toyota (111) was third.

The study evaluates overall dependability of cars and trucks by examining the problems owners experienced during the past 12 months by original owners of 2012 model-year vehicles. Driving experience, features, controls and other considerations are included.

The 2015 survey found issues with Bluetooth connectivity and voice recognition were the most frequently reported problems after three years of ownership. Technology is also increasing important to owners via a vehicle’s reliability and repurchase considerations.

Here are the results by manufacturer in descending order:

Lexus, 89; Buick 110; Toyota, 111; Cadillac, 114; Honda, 116; Porsche, 116; Lincoln, 118; Mercedes-Benz; 119; Scion, 121; Chevrolet, 123; GMC, 123; Acura, 124; Nissan, 128; Ram, 134; Audi, 138; Mazda, 140; Mitsubishi, 140; Infiniti, 144; BMW, 146; Subaru, 157; Kia, 158; Volkswagen, 165; Chrysler, 173; Volvo, 174; Ford, 188; Hyundai, 188; Dodge, 192; MINI, 193; Jeep, 197; Land Rover, 258; Fiat, 273.

Here are the top three manufacturers in each car segment:


Scion xD, Toyota Yaris, Honda Fit.


Nissan LEAF, Honda Civic.

Compact Premium

Lexus ES, Lincoln, MKZ, Lexus CT.

Compact Sporty

Scion tC, Volkswagen EOS, MINI Cooper.


Chevrolet Malibu, Nissan Altima, Toyota Camry.

Midsize Sporty*

Chevrolet Camaro, Ford Mustang.

Midsize Premium

Mercedes-Benz E-Class, Lincoln MKS, Infiniti M.


Buick LaCrosse, Toyota Avalon, Ford Taurus.

* Only two vehicles returned results above the industry average. Only categories in which at least three cars are represented were ranked. City car, compact premium sporty car, midsize premium sporty car and large premium car segments did not qualify.

For additional details, visit: www.jdpower.com/dependability.

Article Last Updated: March 9, 2015.

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