Jaguar gets J.D Power cross industry service honor

James Raia

Jaguar North America has been recognized by J.D. Power and Associates as one of only 40 companies in 2011 selected as a Customer Service Champion. To qualify, companies must excel within their own industries and stand out among leading brands in 20 major industries.

Among the five key customer “touch points” measured, including people, presentation, process, product, and price, Jaguar was noted for standing out by satisfying customers with the new-vehicle sales experience.

J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research.

The 40 selectees represent the highest-performing companies that deliver service excellence to U.S. customers — both within their respective industries and across all industries measured.

Jaguar also achieved the highest score in the U.S. auto industry in 2010 and was ranked highest among Luxury Brands for Sales Satisfaction in J.D. Power and Associates 2010 Sales Satisfaction Index (SSI) Study.

Globally, Jaguar celebrated a successful 2010 with the new XJ receiving more than 20 international honors.

For the 2011 model year, Jaguar North America has launched “Jaguar Platinum Coverage” that will give Jaguar owners increased vehicle warranty coverage and the best in class maintenance plan.

Jaguar Platinum Coverage features a five year/50,000-mile new vehicle limited warranty and complimentary scheduled maintenance for the duration of the warranty period, including no-cost replacement of select wear and tear components, and 24/7 roadside assistance. This no-cost coverage includes oil changes, filters, brake pads, brake discs, brake fluids and wiper blade inserts.

Article Last Updated: February 21, 2011.

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