2023-2025 Lexus RZ Reliability Score: 8.8 out of 10

Reliability Score

8.8 / 10

Reliability score

Fewer owner complaints than similar compact EV SUVs

The class average is 7.0. Based on complaints owners filed with NHTSA about the drive system, battery, charging or electrical system. Electric vehicles are scored against other electric vehicles only, so this score does not compare it with gas or hybrid models. Early evidence: under five years on the road.

Owners filed 8 powertrain complaints. A typical compact EV SUV fleet of this size and age would have drawn about 21.

Scores this high have held: three years on they had moved 0.2 points in the typical case.

Breakdown

Complaints overall8 complaints against about 21 for similar vehicles

8.8

Last three years8 complaints against about 21 for similar vehicles

8.8

Engine, transmission or drive unit failed or replaced

n/aNot enough data

Each line scores one view of the same complaints the same way, so the lines overlap. The mark on each bar is the class average. A line needs 20 expected complaints to show a number.

By model year

20239.0
2024n/a
2025n/a

Similar vehicles are others in the same class, compared at the same age and in the same years. The score counts complaints owners filed with NHTSA, per vehicle built, which is different from the share of vehicles that fail. How the score is worked out

On the record

No serious powertrain recall covering 5% or more of this generation and no escalated investigation in NHTSA's files. Warranty extensions and settlements have not been researched.

Complaints by Engine Code

1XM / 1YM

17 complaints 6.0 per year Electric

View details

Complaint Breakdown

electrical

8

other

3

safety systems

2

transmission

2

interior

1

Show 1 additional engine variant with limited data

These engines appear in fewer than 10 owner complaints. A low count can mean a clean record, and it can also be a VIN-decode anomaly in NHTSA's data.

Lexus RZ Unidentified Engine

1 complaint 1.0 per year

View details

Complaint Breakdown

electrical

1

brakes

1

safety systems

1

Battery & Propulsion Reliability

Battery Electric (BEV)

Battery & propulsion complaint analysis for the 2023-2025 Lexus RZ

Pack option Toyota bZ4X FWD / Lexus RZ 450e pack (71.4 kWh) Pack option Toyota bZ4X AWD / Subaru Solterra / Lexus RZ 300e pack (72.8 kWh)

6 battery-related complaints 2.0 per year 0 battery-related recalls

Too few field reports to rate this generation against peers yet. Most recently launched models accumulate complaints over the first 2-3 years.

What kind of battery complaint?

Among the 6 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.

Sample complaint excerpts

Charging System

[2024] Vehicle Completely Locks itself. Not able to open doors. Even Not able to open with keyless remote fob. Not able to take Charging cable connection out of vehicle. It has happened twice. Lexus was made aware of this issue. I have been stranded twice. It is a safety issue and requesting NHTSA to recall.
[2024] The contact owns a 2024 Lexus RZ 300E. The contact stated that while the vehicle was parked and charging, the heater was activated and failed to function and provide heat as needed. The contact stated that the charging system intermittently failed to charge as needed. The contact stated that there was an hour-and-a-half delay for a full charge. The vehicle was taken to the dealer but was not diagn
[2023] The charger fails to charge. Nothing happens when it is plugged into the vehicle. The dealer has confirmed the vehicle can be fully charged using the dealer’s level 2 charger. I am able to fully charge the vehicle using the level 1 charger supplied with the vehicle. Enel X Way has discontinued support. Even though I still have one year warranty left on the charger the support page indicates s

High-Voltage Battery

[2024] I am reporting a safety concern involving a 2024 Lexus RZ300e related to battery range performance and charging requirements in cold weather. In real-world winter conditions in Massachusetts, the vehicle experiences severe range loss, requiring excessive and repeated public charging to remain operable. On a representative day, I was required to use multiple public charging networks (ChargePoint,
[2025] While operating my 2025 Lexus RZ 300e at normal road speeds, the vehicle experienced a sudden and dangerous propulsion loss when the traction battery reached 0% state of charge. The only advance notice was a single soft audible alert. There were no escalating warnings (visual or audible) and no meaningful low-battery reserve to allow the driver to safely exit traffic or reach a charging location.

12V Auxiliary Battery

[2024] My 2023 Lexus RZ450e experienced a sudden failure of the 12-volt battery, which completely disabled the vehicle and prevented it from starting. The battery failed while the car was plugged into a Level 2 home charger, but not in ‘Ready’ mode. There were no warning signs or alerts, and I had to call roadside assistance to jump-start the car. After the incident, I brought the vehicle to the deale

Electric Propulsion

[2025] While operating my 2025 Lexus RZ 300e at normal road speeds, the vehicle experienced a sudden and dangerous propulsion loss when the traction battery reached 0% state of charge. The only advance notice was a single soft audible alert. There were no escalating warnings (visual or audible) and no meaningful low-battery reserve to allow the driver to safely exit traffic or reach a charging location.

Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.

Battery: Toyota bZ4X FWD / Lexus RZ 450e pack (71.4 kWh)

Lithium-ion · Prime Planet Energy & Solutions (PPES) · 355-volt, 201 Ah floor pack with 96 cells, liquid-cooled

View full pack reference →

▼ You're looking at: RZ RZ 450e (all-wheel drive) (2023-2025)

EPA range 196-266 mi ·MPGe combined 95-125

EPA figures span the trims and model years this entry covers.

About the pack

Capacity

71.4 kWh

as published

Fast charge

150 kW

peak

Warranty floor

70%

capacity floor at 8 yr / 100k mi

Pack overview

ChemistryLithium-ion

Cell supplierPrime Planet Energy & Solutions (PPES)

Cell formatNot published

Voltage (nominal)355 V

CoolingLiquid

Architecture355-volt, 201 Ah floor pack with 96 cells, liquid-cooled

Warranty 8 yr / 100k mi

Capacity floor70%

Known issues

Low

Wheel hub bolts could loosen on 2023 bZ4X and Solterra and let a wheel detach (NHTSA 22V-444, June 2022). Toyota offered U.S. bZ4X owners a buyback while the remedy was pending, and Subaru filed a second hub-bolt recall on the 2023 Solterra (23V-064). The battery was not involved.

NHTSA recall

Low

Front-drive and all-wheel-drive cars use different packs, and Lexus assigns them the other way round from Toyota. The front-drive bZ4X and the all-wheel-drive RZ 450e carry this 71.4 kWh pack; the all-wheel-drive bZ4X and the front-drive RZ 300e carry the 72.8 kWh pack. Toyota lists up to 150 kW DC for the front-drive bZ4X, and EPA range is 252 miles for the 2023 front-drive car against 228 with all-wheel drive.

Manufacturer spec

Low

Lexus describes the RZ 450e's 71.4 kWh battery as developed by Prime Planet Energy & Solutions, the Toyota and Panasonic joint venture. Its spec sheets give 96 cells at 355 volts and about 30 minutes to 80 percent on a 150 kW charger, measured from the low-battery warning. The on-board charger is 6.6 kW on the 2023 RZ and 7 kW for 2024 and 2025.

Manufacturer

Low

Toyota's warranty covers the traction battery for 8 years or 100,000 miles and treats capacity below 70% of original as a defect within that term.

OEM warranty

Low

Lexus covers the RZ's traction battery for 8 years or 100,000 miles and treats capacity below 70% of original as a defect within that term.

OEM warranty

How this pack ages (industry context)

Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).

OEM warranty floor on this pack: 8 yr / 100k mi to 70% capacity.

Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.

Battery: Toyota bZ4X AWD / Subaru Solterra / Lexus RZ 300e pack (72.8 kWh)

Lithium-ion · CATL · 355-volt, 205 Ah floor pack with 96 cells, liquid-cooled

View full pack reference →

▼ You're looking at: RZ RZ 300e (front-wheel drive) (2024-2025)

EPA range 196-266 mi ·MPGe combined 95-125

EPA figures span the trims and model years this entry covers.

About the pack

Capacity

72.8 kWh

as published

Fast charge

100 kW

peak · about 35 min to 80%

Warranty floor

70%

capacity floor at 8 yr / 100k mi

Pack overview

ChemistryLithium-ion

Cell supplierCATL

Cell formatNot published

Voltage (nominal)355 V

CoolingLiquid

Architecture355-volt, 205 Ah floor pack with 96 cells, liquid-cooled

Warranty 8 yr / 100k mi

Capacity floor70%

Known issues

Low

Wheel hub bolts could loosen on 2023 bZ4X and Solterra and let a wheel detach (NHTSA 22V-444, June 2022). Toyota offered U.S. bZ4X owners a buyback while the remedy was pending, and Subaru filed a second hub-bolt recall on the 2023 Solterra (23V-064). The battery was not involved.

NHTSA recall

Low

Subaru lists a 100 kW DC maximum for the Solterra in every year from 2023 to 2025, with 10 to 80 percent in 35 minutes from 2024. Toyota lists 100 kW for the 2023 all-wheel-drive bZ4X and 150 kW for 2024 and 2025.

Manufacturer spec

Low

The front-drive Lexus RZ 300e, sold for 2024 and 2025, uses this pack. Lexus calls it a 72.8 kWh CATL lithium-ion battery and gives about 35 minutes to 80 percent on a 150 kW charger, measured from the low-battery warning, with a 7 kW on-board charger. The all-wheel-drive RZ 450e uses the 71.4 kWh pack.

Manufacturer

Low

Toyota's warranty covers the traction battery for 8 years or 100,000 miles and treats capacity below 70% of original as a defect within that term.

OEM warranty

Low

Lexus covers the RZ's traction battery for 8 years or 100,000 miles and treats capacity below 70% of original as a defect within that term.

OEM warranty

How this pack ages (industry context)

Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).

OEM warranty floor on this pack: 8 yr / 100k mi to 70% capacity.

Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.

Owner Complaints by System

Complaints owners filed with NHTSA about the Lexus RZ, counted across every engine. A complaint can name more than one system.

Electrical System: 9 owner complaints

Recalls (2)

25V744000Oct 30, 2025serious

Back Over Prevention

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

25V577000Sep 4, 2025serious

Visibility

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.

NHTSA Safety Ratings About NHTSA ratings

Overall Not Rated

Frontal Crash

5/5

Side Crash

5/5

Rollover

—

ESC: Standard FCW: Standard LDW: Standard

Overall ★★★★★ 5/5

Frontal Crash

5/5

Side Crash

5/5

Rollover

4/5 (10.5% risk)

ESC: Standard FCW: Standard LDW: Standard

Overall Not Rated

Frontal Crash

5/5

Side Crash

5/5

Rollover

—

ESC: Standard FCW: Standard LDW: Standard

Overall ★★★★★ 5/5

Frontal Crash

5/5

Side Crash

5/5

Rollover

4/5 (10.5% risk)

ESC: Standard FCW: Standard LDW: Standard

Overall ★★★★★ 5/5

Frontal Crash

5/5

Side Crash

5/5

Rollover

4/5 (10.5% risk)

ESC: Standard FCW: Standard LDW: Standard

Alternatives in Compact EV SUV

2 engines / 40 complaints

1 engine / 667 complaints

2 engines / 128 complaints

1 engine / 34 complaints

Frequently Asked Questions

What are the most common 2023-2025 Lexus RZ complaints?

Owners have filed 18 complaints with NHTSA about the 2023-2025 Lexus RZ. The systems they name most often are the electrical system, the safety systems and the transmission.

Is the 2023-2025 Lexus RZ a good used car?

That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 18 complaints with NHTSA about the 2023-2025 Lexus RZ. Check which systems they name most often and whether a recall is still open on that car.

How many NHTSA complaints does the 2023-2025 Lexus RZ have?

NHTSA has 18 owner complaints on file for the 2023-2025 Lexus RZ as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.

What recalls affect the 2023-2025 Lexus RZ?

NHTSA lists 2 recalls covering some 2023-2025 Lexus RZ vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.

What should I check before buying a used Lexus RZ?

Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the electrical system, the safety systems and the transmission, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.

What are the NHTSA crash test ratings for the RZ?

The 2025 Lexus RZ received an overall 5-star safety rating from NHTSA. Frontal crash: 5 stars. Side crash: 5 stars. Rollover: 4 stars (10.5% rollover probability). Electronic Stability Control: Standard. Forward Collision Warning: Standard. Lane Departure Warning: Standard. These ratings are based on standardized crash tests conducted by the National Highway Traffic Safety Administration.

Data from NHTSA federal complaints database. 18 complaints analyzed. Data confidence: low. Last updated: 2026-10-12.