I-Pace (2020)
Reliability Score
Complaints by Engine Code
Jaguar I-Pace Unidentified Engine
View details
Complaint Breakdown
Battery & Propulsion Reliability
Battery Electric (BEV)
Battery & propulsion complaint analysis for the 2020 Jaguar I-Pace
That's about 5.0x the typical rate for BEVs in this dataset (median 5.7 per year). Above peer average — but high-volume models naturally produce more raw complaints, so check the issue mix below before drawing conclusions.
What kind of battery complaint?
Among the 28 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.
Propulsion battery defects, capacity loss, BMS faults, replacement claims.
Battery fires, smoke, thermal runaway. Includes any complaint with fire reported.
Charge port, cable, mobile connector, or session failures.
Low-voltage battery deaths, common on EVs and hybrids that use a 12V for accessories.
Loss of power, drive unit, inverter, traction motor, DC-DC converter.
Battery & propulsion recalls (6)
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
Consequence: The high-voltage battery overheating increases the risk of a fire.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.
Consequence: The high-voltage battery overheating increases the risk of a fire.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.
Consequence: A high-voltage battery that overheats increases the risk of a fire.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
Consequence: Electrical arcing increases the risk of a fire.
Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
Consequence: A high-voltage battery that overheats increases the risk of a fire.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.
Consequence: A high voltage battery that overheats increases the risk of a fire.
Sample complaint excerpts
High-Voltage Battery
- [2020] My 2020 Jaguar I-PACE is subject to NHTSA Safety Recall 26V-067, Jaguar campaign H572, concerning the risk of high-voltage battery thermal overload, smoke, and fire. The recall was reported on February 5, 2026. As of September 23, 2026, NHTSA continues to list my vehicle as “Recall Incomplete, remedy not yet available,” and Jaguar states that the permanent remedy remains under development. I have
- [2020] It seems that Jaguar Land Rover (JLR) told the US Department of Transportation (USDOT), as late as February 5, 2026 that, regarding manufacturer recall number H570/1/2, a "vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle..." exists in the iPace, which caused JLR to tell the USDOT that "in the inter
- [2020] Main batter has a recall for fire hazed which Jaguar is not fixing. Car gave a battery warning while driving but luckily, I was able to get home before it completely failed. Dealer will not fix the main battery which is the cause of the issue but want me to pay $4000 for a air conditioning issue they say caused electrical failure yet the battery is known to be faulty.
Thermal Events
- [2020] I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery
- [2020] i WAS AT A CHARGING PLACE EVGO I WAS NOT PLUGED IN AND CHARGED TO 80% THE CAR WAS NOT ON AND I WAS IN FRONT SEAT TALKING TO A FRIEND WE HEARD A BIG POP AND THEN SAW WHITE/ GRAY SMOKE COMING FROM UNDERSIDE OF THE CAR WHERE THE BATTERY IS WE GOT OUT AND CALLED THE FIRE DEPT THEY ARRIVED AND THE SMOKE HAD STOPPED AND THE FIRE MEN WERE LOOKING AT THE CAR WHEN ANOTHER POP WAS HEARD AND THEY R
- [2020] This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," direct
Charging System
- [2020] I own a 2020 Jaguar I-PACE with approximately 102,000 miles that is currently at a Jaguar dealership following a sudden failure to accept Level 2 charging in mid-June 2026 and has been there since. The vehicle initially showed fault code P0AA6-00, and the dealership subsequently replaced the 12V battery and charging module (440123457); after communication with the vehicle's systems was restored, t
- [2020] I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent AC charg
- [2020] My Jaguar I pace has been at the dealership since September, when I received the original 441 update. After receiving the update it no longer charged and continued to have the battery fault notice. I have been told an additional update was coming and has recently been applied, however that update repaired only the fact that the vehicle is not charging, it did not repair the electrical fault. I h
12V Auxiliary Battery
- [2020] I own a 2020 Jaguar I-PACE with approximately 102,000 miles that is currently at a Jaguar dealership following a sudden failure to accept Level 2 charging in mid-June 2026 and has been there since. The vehicle initially showed fault code P0AA6-00, and the dealership subsequently replaced the 12V battery and charging module (440123457); after communication with the vehicle's systems was restored, t
- [2020] My Vehicle ( 2020 Jaguar I-Pace) was at an authorized Jaguar repair shop for a repeated 12 volt battery failure. While there I was informed by the shop on 12/31 that the vehicle experienced high - voltage battery smoke, a thermal event during charging. 1)What component or system failed or malfunctioned, and is it available for inspection upon request? The High Voltage Battery - The vehicle is av
Electric Propulsion
- [2020] I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe the
- [2020] The vehicle has experienced repeated high‑voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below normal
Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.
Battery: Jaguar I-PACE 90 kWh pack
Pack overview
Known issues
How this pack ages (industry context)
Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).
OEM warranty floor on this pack: 8 yr / 100k mi to 70% capacity.
Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.
Owner Complaints by System
Complaints owners filed with NHTSA about the Jaguar I-Pace, counted across every engine. A complaint can name more than one system.
What to check on a used 2020 Jaguar I-Pace
On a used 2020 Jaguar I-Pace, the systems with the most NHTSA owner complaints are the electrical system (46), the high-voltage battery (27) and the drive motor (9). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 46 owner complaints on the 2020 Jaguar I-Pace about the electrical system.
- Read the traction battery’s state of health with a dealer tool or an EV-capable scan tool.Costly repair. NHTSA has 27 owner complaints on the 2020 Jaguar I-Pace about the high-voltage battery.
- Accelerate hard once from a stop and once from 40 mph.Costly repair. NHTSA has 9 owner complaints on the 2020 Jaguar I-Pace about the drive motor and its controls, which NHTSA files under its engine category.
Recalls (8)
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.
Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.
Show 3 older recalls
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2020 I-Pace vehicle. The front passenger seat frame may be missing fasteners, resulting in a seat frame with insufficient strength.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 I-PACE vehicles. If the electrical regenerative brake system fails, there will be an increased delay between when the driver brakes and when the vehicle decelerates. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
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Frequently Asked Questions
What are the most common 2020-2020 Jaguar I-Pace complaints?
Owners have filed 60 complaints with NHTSA about the 2020-2020 Jaguar I-Pace. The systems they name most often are the electrical system, the engine and the fuel system.
Is the 2020-2020 Jaguar I-Pace a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 60 complaints with NHTSA about the 2020-2020 Jaguar I-Pace. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2020-2020 Jaguar I-Pace have?
NHTSA has 60 owner complaints on file for the 2020-2020 Jaguar I-Pace as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2020-2020 Jaguar I-Pace?
NHTSA lists 8 recalls covering some 2020-2020 Jaguar I-Pace vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.
What should I check before buying a used Jaguar I-Pace?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the electrical system, the engine and the fuel system, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
Does the I-Pace have NHTSA crash test ratings?
NHTSA has not published crash test ratings for the 2020 Jaguar I-Pace. Not all vehicles are tested each year. For the latest NHTSA safety information, visit nhtsa.gov/ratings.
Data from NHTSA federal complaints database. 60 complaints analyzed. Data confidence: moderate. Last updated: 2026-10-12.