Podcast: Play in new window | Download (Duration: 31:57 — 43.9MB)
Subscribe: Google Podcasts | Email | RSS
Marc O’Dell is the expert you want to talk with when there’s an issue with your car.
For the past two-plus years he’s worked as an auto expert for JustAnswer.com. The platform connects people with live doctors, lawyers, veterinarians, mechanics and other verified and vetted experts for real-time assistance, insight and answers to just about any question or problem.
The service, available with different payment tiers, is available 24 hours a day, seven days a week.
O’Dell, who has more than 25 years of automotive repair industry experience, is our guest this week on The Weekly Driver podcast.
Car Repair Needs? Answers Online
Co-hosts Bruce Aldrich and James Raia discuss with Marc how JustAnswer.com works and how he’s used his expertise to help customers.
“It just kind of depends on who you are speaking with and what you are talking about,” says O’Dell about how he balances his answers between a lay person and an expert seeking his expertise.
“If it’s a dealer technician who has specific measurements and specifications ready to go. With that type of stuff you need to be really technical. But dealing with the general public, looking for answers to general questions, like how can I make this work better, you don’t need to be so technical.”
O’Dell, who works at the dealer and corporate levels with Ford and Chrysler, has helped consumers with mechanical and electrical repair as well as communications and engine performance issues for all domestic and most foreign vehicles.
Car Issues? Let JustAnswer.com Help
“I’ve been a getting quite a range of questions lately,” O’Dell says. “They’ve ranged from different maintenance tips to diagnostic questions or how do I test the wiring.
“A lot of people are asking how they can get better fuel mileage and what they can do to save gas and money. A lot of questions are also about maintenance and people trying to make sure their car is well-maintained.”
JustAnswer.com, founded in 2003, has more than12,000 experts across 150 categories. It has helped more than 16 million customers across 196 countries.
Join Bruce and me as we talk with O’Dell for 30 minutes about his virtual mechanic responsibilities.
The Weekly Driver Podcast encourages and appreciates feedback from our listeners. Please forward episode links to family, friends and colleagues. And you are welcome to repost links from the podcast to your social media accounts. The idea of more eyeballs on more content works for us.
Support our podcast by shopping on Amazon.com. A graphic display at the bottom of the post links to automotive selections of the online retailer. But there’s also a search function for anything available directly from the site.
If you shop via this site, we receive a small commission. It helps us continue to produce independent content. The site began in 2004 and includes more than 700 reviews.
The podcast is in its fourth year, and we’ve had a diverse collection of guests — famous athletes, vintage car collectors, manufacturer CEOs, automotive book authors, industry analysts, a movie stuntman and episodes from auto shows and car auctions.
Please send comments and suggestions for new episodes to James Raia via email: [email protected].
All podcast episodes are archived on theweeklydriver.com/podcast
Every episode is also available on your preferred podcast platform. Several of the more prominent platforms are listed below.