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Toyota recall update: CEO offers apology, explains recall dealer fix plan (video)

James Raia

Toyota recall update: CEO offers apology, explains recall dealer fix plan (video) 1Jim Lentz, president and CEO of Toyota, U.S.A., has gone into stealth mode. Appearing on national television news shows to Internet video posts, Lentz is in the early stages of trying to help Toyota, the world’s largest automaker, regain customer confidence.

Here’s a short Associated Press video during which Lentz, in sound-bite form, apologies and explains Toyota’s plans to repair several million automobile with two potential issues — sticking accelerator pedals and shifting floor mats.

https://www.youtube.com/watch?v=ZCb2dEFBq7I

Article Last Updated: February 1, 2010.

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