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9 Comments

  1. 1

    Captn John

    Chuck is right on! In the last 3 years prices have gone up while quality has deteriorated. Additionally, during that time nearly 1.5 million new units were sold while the number of campsites remained static. Instead of just hitting the road now reservations are often needed a year in advance.

    Reply
    1. 1.1

      James Raia

      Chuck is expert among experts. Glad you enjoyed the podcast. I hope you sign up and tell friends and colleagues. It’s appreciated.

      Reply
  2. 2

    Frank P

    This issue is the biggest reason that I have yet to jump into the market. I have multiple friends that purchased brand new class As and one of them could not even get home on his maiden voyage. The local dealer would not even talk to him and this very expensive motor coach sat idle for 5 1/2 months before he finally took it to a 3rd party rv repair shop to get it fixed. Now fortunately he is a doctor and could afford to pay for the repairs as well as sue the original dealer and manufacture. My second friend spent over $250k and had so many problems he promptly put it up for sale and is likewise suing the manufacturer. Talk about a “death spiral” of an industry.

    Reply
  3. Pingback: RV Travel Newsletter Issue 832 - RV Travel

  4. 3

    Pat

    So, what can be done about this issue? We own a lemon we bought from CW. Class A deisel pusher. Has been in shop more than we have had it out camping. Very frustrating!

    Reply
    1. 3.1

      James Raia

      Pat:

      Thanks for reading. I’d like to refer you to my friend, Chuck Woodbury. He publishes the very informatiive website, RVTravel.com and has a free newsletter that addresses RVers’ concerns.

      Reply
      1. 3.1.1

        Pat

        Thanks! I signed up for the newsletters! It is a shame the way we are treated after buying our RV. And these are not small problems! This past summer was our 2nd summer and cost us over $9k in water damage issues, inly to have it happen again and again. The Tech admitted it was a factory issue and that he didnt know how to fix it. He is no longer there.
        Pat

        Reply
        1. 3.1.1.1

          James Raia

          You’re welome. I also have a free weekly podcast available on the automotive world, if interested. It’s here: https://www.theweeklydriver.com/podcast

          Reply
  5. 4

    Ronald L. Burdge

    Woodbury is not alone. Other independent experts I deal with have concluded likewise. Does anyone think overall quality in the Rv industry has gone up since the crash of 2007-09? There is no one pushing to pass an Rv lemon law, not generally and not with with specific standards. Not on the federal level, not in any state. Meanwhile the industry is still pushing against it. I was watching in the 1980s and have been ever since. Still, not too long ago the national attorneys general association was pushing Rv lemon law standards, but they gave up as conservative do-nothing politics took over one state House after another during the next two decades.. Meanwhile the crash of 2007–09, caused the industry to look for places to cut corners and still make a profit. Quality was the obvious first target. Quickly, it was business as usual all along after that for the Rv industry. And defects as usual for buyers. The industry touted long and hard the shakedown cruise idea, which allowed it to deliver new Rv’s laden with latent defects for the buyer to discover on their first trip out. Poor quality meant corporate savings, bigger profits, and putting off to tomorrow the warranty repair costs of today. The Rv loving or entranced public put up with bad quality out of a forgiving true love for the lifestyle, and the industry pushed poor quality to the max, trading long term quality for short term profit, time and again. And cutting corners in construction bled into other areas of the industry, in the lustful continuing pursuit of profits. Warranty claim reviews got really tight, not that the industry as a whole was ever loose with ready approval of dealer claims processing. And customer calls for help started getting the same poor quality handling that the rv’s got in the build process. So where does poor quality and sloppy claims processing lead? Ask Gulf Stream after a South Bend Jury verdict last year that exceeded the cost of one of their defective rv’s – they ended up paying multiples of 6 figures to settle a $125,000 Rv case after the jury let them know what they thought of poor quality and the customer runaround. Ask Forest River after a Hamilton Ohio jury returned its $250,000 verdict Friday night to an 80 year old widow who bought a lemon $43,000 Rv. There are lots of decent, honest and hard working people at the Rv factories in Indiana, trying to do their job right in the face of an industry that seems to have decided that getting the money in their corporate pocket, and keeping it there, trumps all else. The industry seems to have forgotten that you can fool some of the buyers all of the time and all of them some of the time, but you can’t fool all of them all of the time. Has every Rv company collectively decided to just make a buck and quality be damned? That’s what it looks like from my law office where since 1985 I have represented consumers who get stuck with a bad Rv and I have more cases than ever. Please, RVIA, build them right. When the manufacturers start building them right, I’ll go back to writing wills. Until then, I’m just too busy.

    Reply

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