Toyota has initiated a nationwide “silver lining” in its recall fiasco. The carmaker has announced it will offer free home pick-up as well as rental cars at no cost to customers who have cars on the recall list.
The deal was initially scheduled only for New York, but when questioned about the free offer at the congressional hearings in Washington, a Toyota executive said the company was extending the same benefits across the country.
New York Attorney General Mario Cuomo said services in his state will include pickup and return of the vehicle, driving the customer to the dealership or their work place, and rental and loaner cars or taxis during the time the customer’s recalled car is being repaired or upgraded.
The system will likely work the same way in every state.
Toyota has not announced what vehicles it will use as rental cars.
For additional information, phone 1-800-331-4331 or visit: www.toyota.com/recall
Article Last Updated: February 26, 2010.
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A sports, travel and business journalist for more than 45 years, James has written the new car review column The Weekly Driver since 2004.
In addition to founding this site in 2004, James writes a Sunday automotive column for The San Jose Mercury and East Bay Times in Walnut Creek, Calif., and monthly auto review and wellness columns for Gulfshore Business, a magazine in Southwest Florida.
An author and contributor to many newspapers, magazines and online publications, co-hosted The Weekly Driver Podcast from 2017 to 2024.
