Sprinter 2500 Crew (2020)
Reliability Score
Complaints by Engine Code
OM642
3.0LView details
Complaint Breakdown
Show 1 additional engine variant with limited data
M274
2.0LView details
Complaint Breakdown
Owner Complaints by System
Complaints owners filed with NHTSA about the Mercedes-Benz Sprinter 2500 Crew, counted across every engine. A complaint can name more than one system.
What to check on a used 2020 Mercedes-Benz Sprinter 2500 Crew
On a used 2020 Mercedes-Benz Sprinter 2500 Crew, the systems with the most NHTSA owner complaints are the airbags and driver-assist systems (21), the electrical system (21) and the transmission and drivetrain (18). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Switch the ignition on and watch the airbag light. On the drive, check the backup camera and any collision or lane warning.Safety. NHTSA has 21 owner complaints on the 2020 Mercedes-Benz Sprinter 2500 Crew about the airbags and driver-assist systems.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 21 owner complaints on the 2020 Mercedes-Benz Sprinter 2500 Crew about the electrical system.
- Accelerate gently through every gear, then once at full throttle. Shift into Reverse and back to Drive.Costly repair. NHTSA has 18 owner complaints on the 2020 Mercedes-Benz Sprinter 2500 Crew about the transmission and drivetrain.
- Start the engine cold and listen for the first 30 seconds, then again at idle once it is warm.Costly repair. NHTSA has 15 owner complaints on the 2020 Mercedes-Benz Sprinter 2500 Crew about the engine.
- On an empty road, brake firmly from 40 mph with a light grip on the wheel.Safety. NHTSA has 11 owner complaints on the 2020 Mercedes-Benz Sprinter 2500 Crew about the brakes.
Alternatives in Van
Frequently Asked Questions
What are the most common 2020-2020 Mercedes-Benz Sprinter 2500 Crew complaints?
Owners have filed 76 complaints with NHTSA about the 2020-2020 Mercedes-Benz Sprinter 2500 Crew. The systems they name most often are the safety systems, the electrical system and the transmission.
Is the 2020-2020 Mercedes-Benz Sprinter 2500 Crew a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 76 complaints with NHTSA about the 2020-2020 Mercedes-Benz Sprinter 2500 Crew. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2020-2020 Mercedes-Benz Sprinter 2500 Crew have?
NHTSA has 76 owner complaints on file for the 2020-2020 Mercedes-Benz Sprinter 2500 Crew as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2020-2020 Mercedes-Benz Sprinter 2500 Crew?
NHTSA lists no recalls for the 2020-2020 Mercedes-Benz Sprinter 2500 Crew.
What should I check before buying a used Mercedes-Benz Sprinter 2500 Crew?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the safety systems, the electrical system and the transmission, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
Does the Sprinter 2500 Crew have NHTSA crash test ratings?
NHTSA has not published crash test ratings for the 2020 Mercedes-Benz Sprinter 2500 Crew. Not all vehicles are tested each year. For the latest NHTSA safety information, visit nhtsa.gov/ratings.
Data from NHTSA federal complaints database. 76 complaints analyzed. Data confidence: moderate. Last updated: 2026-10-12.