QX60 (L50)
Data covers 3 NHTSA model names
Reliability Score
Complaints by Engine Code
Infiniti QX60 Unidentified Engine
View details
Complaint Breakdown
3.5-V6-Gas
3.5L 6-cyl / 295 hpView details
Complaint Breakdown
Battery & Propulsion Reliability
Hybrid (HEV)
Battery & propulsion complaint analysis for the 2013-2020 Infiniti QX60
Too few field reports to rate this generation against peers yet. Most recently launched models accumulate complaints over the first 2-3 years.
What kind of battery complaint?
Among the 9 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.
Hybrid system warnings, eCVT, motor-generator, hybrid transaxle.
Loss of power, drive unit, inverter, traction motor, DC-DC converter.
Low-voltage battery deaths, common on EVs and hybrids that use a 12V for accessories.
Battery & propulsion recalls (1)
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Sample complaint excerpts
Hybrid Drivetrain
- [2014] I am reporting a serious safety failure involving my 2014 Infiniti QX60 Hybrid (VIN: [XXX] ), tied to Recall R21B4 / NHTSA 21V-774. Although the recall was marked complete before I bought the car in 2022, the defect — sudden loss of power — occurred again while I was driving at highway speeds. Infiniti is refusing to assist due to age/mileage, despite clear evidence the recall fix was ineffective
- [2014] While driving on my regular commute, the car sputtered when shifting gears automatically and stopped being able to accelerate beyond 30mph in the middle of a busy road. When the accelerator was pressed, the motor sounded like it was revving but not accelerating. An electric fire burn smell started to emit and a warning turned on for the first time reading “Hybrid System Overheated” as well as the
- [2014] The vehicle constantly shudders and almost stalls when in reverse or in low gear. The vehicle seems to not switch properly between the hybrid battery to the engine or vice-versa. The vehicle has a recall from October 2021 and Infiniti has not fixed the recall yet. I feel the vehicle is unsafe. I have emailed and contacted Infiniti to no avail. Infiniti has not remedied this recall in any fash
Electric Propulsion
- [2014] I am reporting a serious safety failure involving my 2014 Infiniti QX60 Hybrid (VIN: [XXX] ), tied to Recall R21B4 / NHTSA 21V-774. Although the recall was marked complete before I bought the car in 2022, the defect — sudden loss of power — occurred again while I was driving at highway speeds. Infiniti is refusing to assist due to age/mileage, despite clear evidence the recall fix was ineffective
- [2014] WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY
- [2014] ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO W
12V Auxiliary Battery
- [2014] I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and sh
Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.
Owner Complaints by System
Complaints owners filed with NHTSA about the Infiniti QX60, counted across every engine. A complaint can name more than one system.
What to check on a used 2013-2020 Infiniti QX60
On a used 2013-2020 Infiniti QX60, the systems with the most NHTSA owner complaints are the transmission and drivetrain (272), the airbags and driver-assist systems (180) and the engine (117). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Accelerate gently through every gear, then once at full throttle. Shift into Reverse and back to Drive.Costly repair. NHTSA has 272 owner complaints on the 2013-2020 Infiniti QX60 about the transmission and drivetrain.
- Switch the ignition on and watch the airbag light. On the drive, check the backup camera and any collision or lane warning.Safety. NHTSA has 180 owner complaints on the 2013-2020 Infiniti QX60 about the airbags and driver-assist systems.
- Start the engine cold and listen for the first 30 seconds, then again at idle once it is warm.Costly repair. NHTSA has 117 owner complaints on the 2013-2020 Infiniti QX60 about the engine.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 113 owner complaints on the 2013-2020 Infiniti QX60 about the electrical system.
- On an empty road, brake firmly from 40 mph with a light grip on the wheel.Safety. NHTSA has 65 owner complaints on the 2013-2020 Infiniti QX60 about the brakes.
Recalls (13)
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Show 8 older recalls
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014-2015 Nissan Pathfinder and Infiniti QX60 vehicles manufactured August 14, 2014, to November 5, 2014, and 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014. During the assembly process, the front wheel hub assembly fasteners may not have been properly torqued.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Pathfinder and Rogue vehicles and 2014 Infiniti QX60 vehicles. The right side wheels of the affected vehicles may have one lug nut each that was not properly tightened.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through January 16, 2013; and model year 2014 Infiniti QX60 vehicles manufactured January 17, 2013, through September 20, 2013. In the affected vehicles, during light braking on rough roads, the antilock brake system (ABS) brake pressure output software may lead to an increase in stopping distance.
Nissan is recalling certain model year 2013 Pathfinder and Infiniti JX vehicles manufactured December 3, 2012, through January 29, 2013. The front brake torque member was improperly cast resulting in structural weakness. This can lead to premature failure and cracking.
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Frequently Asked Questions
What are the most common 2013-2020 Infiniti QX60 complaints?
Owners have filed 816 complaints with NHTSA about the 2013-2020 Infiniti QX60. The systems they name most often are the transmission, the safety systems and the engine.
Is the 2013-2020 Infiniti QX60 a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 816 complaints with NHTSA about the 2013-2020 Infiniti QX60. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2013-2020 Infiniti QX60 have?
NHTSA has 816 owner complaints on file for the 2013-2020 Infiniti QX60 as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2013-2020 Infiniti QX60?
NHTSA lists 13 recalls covering some 2013-2020 Infiniti QX60 vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.
What should I check before buying a used Infiniti QX60?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the transmission, the safety systems and the engine, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
What are the NHTSA crash test ratings for the QX60?
The 2020 Infiniti QX60 received an overall 5-star safety rating from NHTSA. Frontal crash: 4 stars. Side crash: 5 stars. Rollover: 4 stars (17.9% rollover probability). Electronic Stability Control: Standard. Forward Collision Warning: Standard. Lane Departure Warning: Optional. These ratings are based on standardized crash tests conducted by the National Highway Traffic Safety Administration.
Data from NHTSA federal complaints database. 816 complaints analyzed. Data confidence: high. Last updated: 2026-10-12.