Statistics for online car purchases, or at least the amount of time car buyers spend researching car purchases online, has dramatically increased in recent years. Which is why manufacturers strive for efficient, informative web sites. Honda has the best automaker website, according to J.D. Power & Associates.
Honda (www.honda,com) is followed by Mazda, Mini, Porsche and Acura in the 1,000 point ranking system based on speed, appearance, navigation and information/content.
According to J.D. Power, Honda.com performed well on information/content, navigation and speed measures (meaning appearance apparently wasn’t Honda.com’s site’s strong point).
The Power Manufacturer Website Evaluation Study began in 2000 and is now measured twice a year.
According to Arianne Walker, director of marketing and media research at J.D. Power:
“Websites that are ranked as being the least useful or satisfying tend to have home pages that offer very little model-level information, if any, as well as cumbersome or inconsistent navigation.”
Here’s ranking of best manufacturer websites (based on a 1,00-point scale):
1. Honda, 836; 2. Mazda, 818; 3. Mini, 815; 4. Porsche, 814; 5. Acura, 813; 6. Ford, 810; 7. Mercedes-Benz, 805; 8. Nissan, 804; 9. Hyundai, 803; 9. Mitsubishi, 803; 11. Infiniti, 802; 11. Kia, 802; 13. BMW, 798; 13. Lexus, 798; 15. Lincoln, 795; 16. Dodge, 792; 17. Land Rover, 791; 18. Cadillac, 787; 19. Toyota, 783.
21. Chevrolet, 779; 21. GMC, 779; 23. Buick, 778; 24. Jeep, 776; 24. Volvo, 776;
26. Suzuki, 775; 27. Chrysler, 773; 28. Subaru, 764; 29. Mercury, 757; 30. Audi, 740; 31. smart, 739; 32. Jaguar, 737; 33. Volkswagen, 735; 34. Scion, 695.
Article Last Updated: March 1, 2011.
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A sports, travel and business journalist for more than 45 years, James has written the new car review column The Weekly Driver since 2004.
In addition to founding this site in 2004, James writes a Sunday automotive column for The San Jose Mercury and East Bay Times in Walnut Creek, Calif., and monthly auto review and wellness columns for Gulfshore Business, a magazine in Southwest Florida.
An author and contributor to many newspapers, magazines and online publications, co-hosted The Weekly Driver Podcast from 2017 to 2024.