Prius (XW60)
Data covers 3 NHTSA model names
Reliability Score
Complaints by Engine Code
M20A-FXS, 1VM
2.0L 4-cyl / 150 hpView details
Complaint Breakdown
M20A-FXS
2.0L 4-cyl / 153 hpView details
Complaint Breakdown
Show 1 additional engine variant with limited data
Toyota Prius Unidentified Engine
View details
Complaint Breakdown
Battery & Propulsion Reliability
Hybrid (HEV)
Battery & propulsion complaint analysis for the 2023-2025 Toyota Prius
Too few field reports to rate this generation against peers yet. Most recently launched models accumulate complaints over the first 2-3 years.
What kind of battery complaint?
Among the 9 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.
Low-voltage battery deaths, common on EVs and hybrids that use a 12V for accessories.
Propulsion battery defects, capacity loss, BMS faults, replacement claims.
Loss of power, drive unit, inverter, traction motor, DC-DC converter.
Hybrid system warnings, eCVT, motor-generator, hybrid transaxle.
Regen brake feel, one-pedal driving, B-mode complaints.
Sample complaint excerpts
12V Auxiliary Battery
- [2023] The 12 volt battery was low, apparently from opening and closing doors during a camping trip. After a few days of sitting unused, I attempted to drive the vehicle. I pushed the start button and the car indicated that it was "ready". When I went to shift the transmission into Drive, the transmission went into Neutral instead and stuck there. At the same time, "low battery" indicators began flashing
- [2024] 12V battery failed when vehicle was only 9 months old, stranding me on a cold day in January. No warning of dying battery prior to failure. Required a tow to dealer, where battery failure was confirmed. Replaced under warranty. This standard Toyota battery is under powered to sustain electronic functions of car.
- [2023] The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting. This causes continuous, heavy parasitic drain on the 12V auxiliary battery, causing chronic low-voltage state across critical systems. The 12V auxiliary network supplies power to the primary control units, CAN-bus communication modules, and dyna
High-Voltage Battery
- [2024] 12V battery failed when vehicle was only 9 months old, stranding me on a cold day in January. No warning of dying battery prior to failure. Required a tow to dealer, where battery failure was confirmed. Replaced under warranty. This standard Toyota battery is under powered to sustain electronic functions of car.
- [2023] There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the dealership/service department. They said the 12V battery was fully charged when they inspected it and there was no parasitic drain on the the battery. They inspected the battery again on 12/30/2
Electric Propulsion
- [2024] The way the accelerator pedal sensor is positioned allows for water infiltration from wet carpet / tracked in snow and water. The component is available for inspection upon request. Once sufficiently saturated the sensor fails, and ceases function DURING VEHICLE MOVEMENT. The problem is reproducible but has not been confirmed as a pattern of failure by the dealership. As far as my recollection, th
- [2023] The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting. This causes continuous, heavy parasitic drain on the 12V auxiliary battery, causing chronic low-voltage state across critical systems. The 12V auxiliary network supplies power to the primary control units, CAN-bus communication modules, and dyna
Hybrid Drivetrain
- [2025] The small battery located in the back of the car has a serious problem. I have been stranded over four times now. The battery loses it charge or isn't being fully charged up. When I go to get in the car. The interior lights flash and it will not go into ready mode to allow the vehicle to be driven. I have been stranded four times. I resorted to have a jumper pack in the back of the car, but since
Regenerative Braking
- [2025] As I was pulling my car into a parking space with the brake applied lightly, the car suddenly lost braking and lurched forward when the front wheels touched the curb. This caused the front of the car to jump the curb and hit a tree a foot or two away. My foot was on the brake during this and the car did not brake automatically, or engage any other sort of safety measure. This was terrifying and
Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.
Battery: Toyota Hybrid Gen5 Lithium-ion
Pack overview
Known issues
How this pack ages (industry context)
Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).
OEM warranty floor on this pack: 10 yr / 150k mi.
Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.
Battery: Toyota Prius Prime / Prius Plug-in Hybrid pack (13.6 kWh)
Pack overview
Known issues
How this pack ages (industry context)
Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).
OEM warranty floor on this pack: 10 yr / 150k mi.
Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.
Owner Complaints by System
Complaints owners filed with NHTSA about the Toyota Prius, counted across every engine. A complaint can name more than one system.
What to check on a used 2023-2025 Toyota Prius
On a used 2023-2025 Toyota Prius, the systems with the most NHTSA owner complaints are the electrical system (24), the body and structure (15) and the wheels and tires (12). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 24 owner complaints on the 2023-2025 Toyota Prius about the electrical system.
- Open and close every door, the hood and the trunk or hatch. Check the latches, the seals and the gaps between panels.Minor. NHTSA has 15 owner complaints on the 2023-2025 Toyota Prius about the body and structure.
- Measure the tread on all four tires, read the date codes and look at each wheel.Safety. NHTSA has 12 owner complaints on the 2023-2025 Toyota Prius about the wheels and tires.
- Switch the ignition on and watch the airbag light. On the drive, check the backup camera and any collision or lane warning.Safety. NHTSA has 9 owner complaints on the 2023-2025 Toyota Prius about the airbags and driver-assist systems.
- On an empty road, brake firmly from 40 mph with a light grip on the wheel.Safety. NHTSA has 7 owner complaints on the 2023-2025 Toyota Prius about the brakes.
Recalls (4)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
NHTSA Safety Ratings About NHTSA ratings
Alternatives in Compact Hatchback
Frequently Asked Questions
What are the most common 2023-2025 Toyota Prius complaints?
Owners have filed 84 complaints with NHTSA about the 2023-2025 Toyota Prius. The systems they name most often are the electrical system, the body and trim and the wheels and tires.
Is the 2023-2025 Toyota Prius a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 84 complaints with NHTSA about the 2023-2025 Toyota Prius. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2023-2025 Toyota Prius have?
NHTSA has 84 owner complaints on file for the 2023-2025 Toyota Prius as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2023-2025 Toyota Prius?
NHTSA lists 4 recalls covering some 2023-2025 Toyota Prius vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.
What should I check before buying a used Toyota Prius?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the electrical system, the body and trim and the wheels and tires, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
What are the NHTSA crash test ratings for the Prius?
The 2025 Toyota Prius received an overall 5-star safety rating from NHTSA. Frontal crash: 5 stars. Side crash: 5 stars. Rollover: 4 stars (10.2% rollover probability). Electronic Stability Control: Standard. Forward Collision Warning: Standard. Lane Departure Warning: Standard. These ratings are based on standardized crash tests conducted by the National Highway Traffic Safety Administration.
Data from NHTSA federal complaints database. 84 complaints analyzed. Data confidence: moderate. Last updated: 2026-10-12.