Sorento (MQ4)
Data covers 5 NHTSA model names
Reliability Score
Complaints by Engine Code
T-GDI Theta-III
2.5L 4-cyl Turbo / 281 hpView details
Complaint Breakdown
T-GDI Gamma-II
1.6L 4-cyl Turbo / 177 hpView details
Complaint Breakdown
GDI Theta-III
2.5L 4-cyl / 191 hpView details
Complaint Breakdown
Show 1 additional engine variant with limited data
Kia Sorento Unidentified Engine
View details
Complaint Breakdown
Battery & Propulsion Reliability
Hybrid (HEV)
Battery & propulsion complaint analysis for the 2021-2025 Kia Sorento
That's about 2.0x the typical rate for hybrids in this dataset (median 7.1 per year). Above peer average — but high-volume models naturally produce more raw complaints, so check the issue mix below before drawing conclusions.
What kind of battery complaint?
Among the 71 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.
Loss of power, drive unit, inverter, traction motor, DC-DC converter.
Hybrid system warnings, eCVT, motor-generator, hybrid transaxle.
Low-voltage battery deaths, common on EVs and hybrids that use a 12V for accessories.
Propulsion battery defects, capacity loss, BMS faults, replacement claims.
Battery fires, smoke, thermal runaway. Includes any complaint with fire reported.
Sample complaint excerpts
Electric Propulsion
- [2022] I am reporting a serious safety defect regarding my 2022 Kia Sorento Hybrid (Mileage: 91,661). The vehicle was diagnosed with an internal short in the EGR (Exhaust Gas Recirculation) Control Unit (Error codes P0404, P049D). Upon inspection, significant engine oil intrusion was found inside the EGR unit. The EGR system is designed to handle exhaust gases only; the presence of liquid engine oil ind
- [2022] I have had this happen 4 times now with my Sorento hybrid where the gas engine does engage with the drivetrain, leaving only the electric motor providing power. All incidents have occurred where I was sitting idle with the vehicle on. All incidents occurred when I had the vehicle in ECO mode. 2 of the 4 incidents have warnings about pulling over immediately because the hybrid battery was nearly de
- [2022] My inverter radiator was punctured by road debris while driving down a highway and caused the coolant to leak out of the radiator. I received a "Refill inverter coolant" service warning then "Service Hybrid System Immediately Stop Safely" service warning and had to pull the car onto the shoulder. I called KIA roadside assistance to have my car towed to the KIA dealership and was informed the follo
Hybrid Drivetrain
- [2022] I am reporting a serious safety defect regarding my 2022 Kia Sorento Hybrid (Mileage: 91,661). The vehicle was diagnosed with an internal short in the EGR (Exhaust Gas Recirculation) Control Unit (Error codes P0404, P049D). Upon inspection, significant engine oil intrusion was found inside the EGR unit. The EGR system is designed to handle exhaust gases only; the presence of liquid engine oil ind
- [2022] I have had this happen 4 times now with my Sorento hybrid where the gas engine does engage with the drivetrain, leaving only the electric motor providing power. All incidents have occurred where I was sitting idle with the vehicle on. All incidents occurred when I had the vehicle in ECO mode. 2 of the 4 incidents have warnings about pulling over immediately because the hybrid battery was nearly de
- [2022] Vehicle lost power on the highway without warning. I would hit the gas but nothing would happen. Turned the car off and on a few times and after a few minutes it worked but every light on the dashboard came on. Took it to dealership who said the transmission lost contact with power steering and hybrid system. They reset the code but then 4 days after I got it back, every light on the dash lit up a
12V Auxiliary Battery
- [2025] I purchased this vehicle from McGrath Kia in [XXX] . The fuel line recall kept me from picking up the car the day of purchase as was indented and stated. This was deception because they knew about the recall even know they waited for me to sign the contract before telling me. This was verified by another sales person at Kia. The current problem is electrical with the 12 volt battery discharging to
- [2025] This is the 4th time car is unable to start after being parked for one day and it had to be jump starting. At first I thought it was some accessory, specifically a dashcam and aftermarket ambient lights, so I disconnected both and I even turned off the wireless charging pad and disable the function to turn the lights on when doors open and it didn't help, dead car again after 1 day parked. Car was
- [2025] Battery does not stay charged. I purchased the vehicle on 24AUG24. On 08FEB25, I began having trouble with the 12V battery. The battery died and Kia Roadside was called to jumpstart. The local Kia dealership replaced the 12V and tested the system. Everything checked out ok. I picked up the car on 10FEB25. On 03MAR25, I called Kia Roadside to jumpstart the dead 12V battery, again, and took
High-Voltage Battery
- [2023] My vehicle died inThe middle of an extremely busy four lane road. A light came on That said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
- [2022] On XXX, during a 13 hour return trip from [XXX], while traveling at speeds of approximately 80 mph on the interstate in mountainous terrain with my family in the vehicle, the instrument cluster displayed a message instructing me to stop driving and take the vehicle to service due to a battery problem. After the message cleared, a warning light remained illuminated until the vehicle was shut off an
Thermal Events
- [2022] The contact owned a 2022 Kia Sorento. The contact stated while the vehicle was parked overnight and the following morning it was driven a short distance to pick up their children, upon arrival the vehicle was parked in the garage and all the occupants exited, it caught on fire. No injuries were sustained. There was no property damage to the residence. No warning light had previously been illuminat
Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.
Owner Complaints by System
Complaints owners filed with NHTSA about the Kia Sorento, counted across every engine. A complaint can name more than one system.
What to check on a used 2021-2025 Kia Sorento
On a used 2021-2025 Kia Sorento, the systems with the most NHTSA owner complaints are the engine (178), the transmission and drivetrain (167) and the electrical system (145). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Start the engine cold and listen for the first 30 seconds, then again at idle once it is warm.Costly repair. NHTSA has 178 owner complaints on the 2021-2025 Kia Sorento about the engine, all engines combined.
- Accelerate gently through every gear, then once at full throttle. Shift into Reverse and back to Drive.Costly repair. NHTSA has 167 owner complaints on the 2021-2025 Kia Sorento about the transmission and drivetrain, all engines combined.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 145 owner complaints on the 2021-2025 Kia Sorento about the electrical system.
- Let the engine idle for five minutes, walk around the car and smell for fuel.Safety. NHTSA has 63 owner complaints on the 2021-2025 Kia Sorento about the fuel system, all engines combined.
- Switch the ignition on and watch the airbag light. On the drive, check the backup camera and any collision or lane warning.Safety. NHTSA has 61 owner complaints on the 2021-2025 Kia Sorento about the airbags and driver-assist systems.
- Accelerate hard once from a stop and once from 40 mph, and hold a steady highway speed.Safety. NHTSA has 47 owner complaints on the 2021-2025 Kia Sorento (hybrid and electric versions only) about the electric drive system.
Recalls (16)
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
Kia America, Inc. (Kia) is recalling certain 2025 K4 and Sorento vehicles. The connecting rod bolts in the engine may have been improperly tightened, which can cause a loss of drive power.
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Kia America, Inc. (Kia) is recalling certain 2025 Sorento Plug-In Hybrid vehicles. During a crash, the steering rack may damage the fuel line, which can result in a fuel leak.
Show 11 older recalls
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Kia America, Inc. (Kia) is recalling certain 2022 Sorento Plug-In Hybrid (PHEV) vehicles. The fuel tank may have been improperly molded, which can result in a fuel leak.
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Kia Motor America (Kia) is recalling certain 2022 Sorento vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
NHTSA Safety Ratings About NHTSA ratings
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Frequently Asked Questions
What are the most common 2021-2025 Kia Sorento complaints?
Owners have filed 606 complaints with NHTSA about the 2021-2025 Kia Sorento. The systems they name most often are the engine, the transmission and the electrical system.
Is the 2021-2025 Kia Sorento a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 606 complaints with NHTSA about the 2021-2025 Kia Sorento. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2021-2025 Kia Sorento have?
NHTSA has 606 owner complaints on file for the 2021-2025 Kia Sorento as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2021-2025 Kia Sorento?
NHTSA lists 16 recalls covering some 2021-2025 Kia Sorento vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.
What should I check before buying a used Kia Sorento?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the engine, the transmission and the electrical system, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
What are the NHTSA crash test ratings for the Sorento?
The 2025 Kia Sorento received an overall 5-star safety rating from NHTSA. Frontal crash: 4 stars. Side crash: 5 stars. Rollover: 4 stars (15.9% rollover probability). Electronic Stability Control: Standard. Forward Collision Warning: Standard & Optional. Lane Departure Warning: Standard. These ratings are based on standardized crash tests conducted by the National Highway Traffic Safety Administration.
Data from NHTSA federal complaints database. 606 complaints analyzed. Data confidence: high. Last updated: 2026-10-12.