Prologue (1st)
Verdict Prefer a 2025 build or an updated 2024 with all three recalls closed. On the test drive, check the steering and suspension, make sure the rearview camera wakes reliably, and confirm the latest software is installed.
Data covers 2 NHTSA model names
Reliability Score
Complaints by Engine Code
X0C+EC5
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Complaint Breakdown
Honda Prologue Unidentified Engine
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Complaint Breakdown
Reliability Overview
Honda's first volume electric SUV arrived for 2024, but its reliability record reads less like a Honda and more like the General Motors hardware underneath it. The Prologue is built on GM's Ultium platform and shares its structure with the Chevrolet Blazer EV and Acura ZDX, and it inherited the same debut-year turbulence those models are known for. Across the 2024 and 2025 model years it has already gathered 830 NHTSA complaints, a heavy total for two model years.
The encouraging part is where the complaints do not cluster. The battery pack and drive motors, the parts buyers worry about most on a new EV, sit near the quiet end of the record, with 44 complaints filed under the fuel and propulsion system. Range and charging, the usual first-year EV sore spots, are not what owners are filing about. The trouble lives in the chassis and the electronics instead.
Steering leads at 260 complaints, suspension follows at roughly 200, and electrical faults account for about 165. A serious 2024 recall (24V540000) covers a right front lower control arm that can fracture from a manufacturing defect, which lines up with the suspension volume. A second serious campaign (26V112000), shared with the Acura ZDX, addresses a software error that can blank the instrument panel and leave the rearview camera dark in reverse, a Federal Motor Vehicle Safety Standard noncompliance. A third (26V306000) covers 2024-2025 cars whose rearview camera screen can show a distorted or blank image. Add 154 safety-system complaints and 147 filed under the driveline, most of them tied to the single-speed reduction gear and its controls rather than a conventional transmission, and the pattern is a car still working out its software and its early hardware. Nine crash reports and 15 injuries appear in the file so far, with no fires and no deaths recorded.
None of this is unique to the Honda. The Blazer EV drew national attention for a shaky launch that pushed GM to pause sales for software fixes, and the Prologue is the same vehicle wearing a different badge. Buyers are effectively betting on how quickly those over-the-air and dealer-applied updates settle the platform down.
That makes the Prologue a reasonable pick for someone who wants a Honda-dealer relationship on an electric crossover and is willing to verify service history closely. It is a harder recommendation for anyone who expects traditional Honda first-year polish, because the numbers here belong to the Ultium program, not to Honda's own engineering.
Battery & Propulsion Reliability
Battery Electric (BEV)
Battery & propulsion complaint analysis for the 2024-2025 Honda Prologue
That's roughly 7.3x the typical rate for BEVs in this dataset (median 5.7 per year). This generation has materially more battery & propulsion complaints than its peers. The comparison is not adjusted for sales volume.
What kind of battery complaint?
Among the 82 battery-related complaints, here's the type mix. These percentages describe what the complaints are about — not how reliable the vehicle is overall.
Propulsion battery defects, capacity loss, BMS faults, replacement claims.
Loss of power, drive unit, inverter, traction motor, DC-DC converter.
Regen brake feel, one-pedal driving, B-mode complaints.
Charge port, cable, mobile connector, or session failures.
Battery fires, smoke, thermal runaway. Includes any complaint with fire reported.
Low-voltage battery deaths, common on EVs and hybrids that use a 12V for accessories.
Sample complaint excerpts
High-Voltage Battery
- [2024] Broken/Clicking CV joints. This could lead to all loss of power transfer to the wheels, causing a sudden and unexpected stop to the vehicle while driving. Honda is aware of this defect, but has no permanent fix. This is confirmed by multiple Honda Service Centers. High Voltage Warning. Loss of heat, car will not charge, car shuts down/becomes undrivable, or enters "limp mode." This is an extreme
- [2024] Clicking noises when turning. Dealership no longer fixing (fixed passenger side, driver side still unrepaired). Front end collision breaking happening at random, causing unsafe breaking in the middle of the road. Also frequently happening when releasing break at stop light, narrowly avoiding multiple rear end collisions due to breaks being slammed on by vehicle collision system. Now with high volt
- [2024] High voltage system warning light came on dashboard, reduced acceleration occurred while driving today, 1/9/26. This is my second Vehicle Complaint form regarding High Voltage System failure. High Voltage Battery was replaced after first incident which occurred on 11/25/25, and car spent 37 days at dealership for diagnosis and high voltage battery replacement. Car is now back at dealership for dia
Electric Propulsion
- [2024] My vehicle began producing loud clicking and popping noises from the front drivetrain during low-speed turns and acceleration around October 2025 at approximately 8,000 miles. I brought the vehicle to a Honda dealership for inspection, where the service department confirmed that both front CV axles were defective and recommended replacement. The replacement parts were initially backordered but hav
- [2024] When turning left or right, the vehicle produces a distinct clicking sound from the front drivetrain or steering area. This issue was first noticed on January 22, 2025 and has continued to occur since that time. I have reported the problem to the dealership on multiple occasions; however, the concern is no longer being documented on my service receipts despite my attempts to have it addressed. The
- [2024] The issue appears to involve the steering, front axle or front drivetrain assembly. When turning the steering wheel, particularly at low speeds such as during parking maneuvers or tight turns, there is a distinct clicking or popping sound coming from the front axle area both left and right side The noise is mechanical in nature and occurs repeatedly when the steering angle increases. This behavior
Regenerative Braking
- [2024] My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is
- [2024] The issue appears to involve the steering, front axle or front drivetrain assembly. When turning the steering wheel, particularly at low speeds such as during parking maneuvers or tight turns, there is a distinct clicking or popping sound coming from the front axle area both left and right side The noise is mechanical in nature and occurs repeatedly when the steering angle increases. This behavior
- [2024] Service Stabiltrak came up. ABS, All wheel drive, one pedal driving, acceleration it's reduced, traction control is off . Car is not safe to drive because acceleration and braking has been greatly compromised.
Charging System
- [2024] Cv joints clicking when turning right or left. Dealer said it was normal. Battery not charging at superchargers after long distance travel on hwy.
- [2024] Vehicle is unable to charge. Dealer inspection confirmed damage to the charging coupler/receptacle. Charging port shows burn marks and electrical damage. Dealer recommended replacement of the drive motor battery charger receptacle. Vehicle has no diagnostic trouble codes. No accidents, no misuse, no aftermarket equipment. Failure occurred during normal home charging. Honda dealer and Honda USA
- [2024] Three major problems stand out: faulty CV joints/axles that produce loud clicking or knocking noises when turning, false activations of the automatic emergency braking (AEB) system, which I had to turn off, and high-voltage system failures that can disable charging or limit performance. Other concerning issues include steering malfunctions, infotainment system blackouts, USB-C not connecting, batt
Thermal Events
- [2024] Broken/Clicking CV joints. This could lead to all loss of power transfer to the wheels, causing a sudden and unexpected stop to the vehicle while driving. Honda is aware of this defect, but has no permanent fix. This is confirmed by multiple Honda Service Centers. High Voltage Warning. Loss of heat, car will not charge, car shuts down/becomes undrivable, or enters "limp mode." This is an extreme
- [2024] The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigati
12V Auxiliary Battery
- [2024] The vehicle experienced multiple serious issues affecting safety and reliability. The 12V battery failed, leaving the vehicle unable to start. In addition, there is a persistent abnormal ratcheting or grinding noise when turning, indicating a possible drivetrain or steering-related defect. An interior component near the rearview mirror also detached while driving, creating a distraction and safety
Source: classified from NHTSA complaint and recall data. "Battery-related" includes high-voltage propulsion battery, charging system, hybrid drivetrain, electric propulsion, regenerative braking, 12V auxiliary battery, and thermal-event complaints. Other complaints (suspension, steering, brakes, infotainment) appear in the engine and vehicle-level sections. Rates are absolute counts, not normalized per-VIN — high-volume models naturally produce more raw complaints than low-volume ones. Self-reported death and injury counts are capped per complaint to limit form abuse.
Battery: GM Ultium 10-module pack (85 kWh: Equinox EV, Blazer EV LT and RS, Honda Prologue)
Pack overview
Known issues
How this pack ages (industry context)
Industry fleet aggregates: 2.3% average annual capacity loss across 22,700 EVs / 21 models (Geotab, 2026), and 95% range retention at 5 years on average across 30,000+ vehicles (Recurrent, 2026).
OEM warranty floor on this pack: 8 yr / 100k mi.
Public per-pack degradation curves are not available for most models. Individual results vary materially with climate, charging behavior, and DC fast-charge frequency.
Owner Complaints by System
Complaints owners filed with NHTSA about the Honda Prologue, counted across every engine. A complaint can name more than one system.
Buyer's Guide
Prefer a later-built car with all three recalls closed. The Prologue covers only the 2024 and 2025 model years, and the meaningful difference between examples is not the year on the title but whether the fixes have been applied. The 2024 recall for the fracturing front lower control arm (24V540000) the 2026 software recall for the failing instrument panel and rearview camera (26V112000), and the 2026 rearview camera recall on 2024-2025 cars (26V306000) all matter, and a 2025 build or an updated 2024 will have fewer open items than an early launch car.
Turn the complaint pattern into an inspection list. On a test drive, watch the steering for wandering, uneven effort, or warning messages, since steering is the single largest complaint category. Listen and feel for suspension noise, and confirm the control-arm recall shows complete on the VIN. Cycle the infotainment and driver display through a full startup, shift to reverse to check that the rearview camera wakes reliably, and exercise the driver-assistance features, because the electrical and safety-system complaints center on software behavior rather than worn parts.
Confirm the car has received its latest software before you sign. Much of the Prologue's early reputation traces to updates that GM rolled out across the Ultium lineup, so a car that has been back to the dealer for those service actions is a materially different ownership proposition than one that has not. Ask for the service history, run the VIN through NHTSA's recall lookup, and treat any open campaign as a condition of sale rather than a problem to solve later.
What to check on a used 2024-2025 Honda Prologue
On a used 2024-2025 Honda Prologue, the systems with the most NHTSA owner complaints are the steering (302), the suspension (236) and the electrical system (200). Each one has an inspection step below, with counts as of 2026-10-12. A complaint is an owner report, not a confirmed defect, and counts rise with sales.
- Turn the wheel from lock to lock while parked, then drive straight on a level road with a light grip.Safety. NHTSA has 302 owner complaints on the 2024-2025 Honda Prologue about the steering.
- Drive over a speed bump and a rough patch at 15 to 20 mph with the radio off.Safety. NHTSA has 236 owner complaints on the 2024-2025 Honda Prologue about the suspension.
- Switch on every electrical item in turn: lights, windows, locks, wipers, climate fan, screen and power outlets.Costly repair. NHTSA has 200 owner complaints on the 2024-2025 Honda Prologue about the electrical system.
- Switch the ignition on and watch the airbag light. On the drive, check the backup camera and any collision or lane warning.Safety. NHTSA has 195 owner complaints on the 2024-2025 Honda Prologue about the airbags and driver-assist systems.
- Shift between Drive, Reverse and Park several times, then make slow, tight turns in both directions.Costly repair. NHTSA has 184 owner complaints on the 2024-2025 Honda Prologue about the drivetrain, which NHTSA files under its power train category.
- Read the traction battery’s state of health with a dealer tool or an EV-capable scan tool.Costly repair. NHTSA has 26 owner complaints on the 2024-2025 Honda Prologue about the high-voltage battery.
Recalls (3)
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
NHTSA Safety Ratings About NHTSA ratings
Alternatives in Midsize SUV
Frequently Asked Questions
What are the most common 2024-2025 Honda Prologue complaints?
Owners have filed 999 complaints with NHTSA about the 2024-2025 Honda Prologue. The systems they name most often are the steering, the suspension and the electrical system.
Is the 2024-2025 Honda Prologue a good used car?
That depends on the model year, the mileage and the maintenance history of the car in front of you. Owners have filed 999 complaints with NHTSA about the 2024-2025 Honda Prologue. Check which systems they name most often and whether a recall is still open on that car.
How many NHTSA complaints does the 2024-2025 Honda Prologue have?
NHTSA has 999 owner complaints on file for the 2024-2025 Honda Prologue as of the latest data pull. A complaint is an owner's report, not a confirmed defect, and counts rise with sales.
What recalls affect the 2024-2025 Honda Prologue?
NHTSA lists 3 recalls covering some 2024-2025 Honda Prologue vehicles. Which ones apply depends on the VIN: enter it at nhtsa.gov/recalls to see the open campaigns on a specific car.
What should I check before buying a used Honda Prologue?
Run the VIN through NHTSA's recall lookup and confirm every open recall has been done. Look hardest at the steering, the suspension and the electrical system, the systems owners complain about most. Ask for maintenance records, have an independent mechanic inspect the car and run a vehicle history report for prior accidents and title issues.
What are the NHTSA crash test ratings for the Prologue?
The 2025 Honda Prologue received an overall 5-star safety rating from NHTSA. Frontal crash: 5 stars. Side crash: 5 stars. Rollover: 4 stars (10.5% rollover probability). Electronic Stability Control: Standard. Forward Collision Warning: Standard. Lane Departure Warning: Standard. These ratings are based on standardized crash tests conducted by the National Highway Traffic Safety Administration.
Data from NHTSA federal complaints database. 999 complaints analyzed. Data confidence: high. Last updated: 2026-10-12.